Your responsibilities include, but are not limited to:

• Oversees identity and access management services offered to customers inside and outside of Novartis global IT Infrastructure.
• Oversees processes and resources delivering identity and access management services, ensuring the coordination of these teams in overall planning activities, service delivery, and issue resolution.
• Supports that all global supporting components of the service, including any associated SLAs, OLAs and UCs are managed as an integrated service.
• Supports and delivers overall continuous improvement, cost reduction and performance of the services.
• Assists with the regional and global monitoring, reviewing and reporting of performance against the SLA/OLA service and/or portfolio.
• Performs service reviews, qualifications and self assessments to e.g. ensure conformance with service-, quality-, audit, compliance, security and SOX requirements and industry best practices (Inhouse Operations, Third Party Suppliers and external Service Providers).
• Assists with the planning, (with Architecture, and Governance) to establish the overall services and the services delivery roadmaps.
• Ability to get involved with engineering and/or development activities to ensure timely delivery of objectives.
 

Minimum requirements

What you’ll bring to the role:
• University working and thinking level, degree in computer science or comparable education and experience with 10 (or more) years of IT experience
• Excellent understanding of Identity and Access Management concepts.
• Engineering (L3) and Developer (coding) experience with Oracle Identity Manager (OIM).  

• Experience in Onboarding of applications on OIM IAM tool.
• Experience is managing 24*7 Engineering (including L3 and code development) activities of OIM.
• Engineering (L3) or Developer (coding) or Operations experience in Saviynt will be preferred.
• Other knowledge like Active Directory, Azure MFA or Cyberark is added advantage.
• Experience with regulatory frameworks, such as SOX and GxP.
• Proven ability to manage multiple projects, initiatives, and deliverables which may involve service providers.
• To be able to work independently and with resources of service provider for delivering identity and access management services/solutions.
• To be able to oversee resources of service provider while delivering identity and access management services/solutions.
• Service provider management.
• To be constantly strive for business excellence and improvement.
• To be customer aware by effectively listening, anticipating customer needs, and sharing customers concerns.

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion: 
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation 
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: 
https://talentnetwork.novartis.com/network